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Privacy policy

Last Updated: May 11, 2026

ZenHaus Luxe (“we,” “us,” or “our”) operates ZenHausLuxe.com and related content, features, tools, products, and services (collectively, the “Services”). This Privacy Policy describes how we collect, use, disclose, and otherwise process personal information when you visit, use, or make a purchase through our Services, communicate with us, or otherwise interact with us.

Please read this Privacy Policy carefully. By using the Services, you acknowledge that you have read and understand this Privacy Policy.

1. Personal Information We Collect

When we use the term “personal information,” we mean information that identifies, relates to, describes, or can reasonably be linked to you.

Depending on how you interact with our Services, we may collect the following categories of personal information:

  • Contact information, such as your name, email address, phone number, billing address, and shipping address
  • Order and transaction information, such as items viewed, added to cart, purchased, returned, exchanged, or canceled
  • Payment-related information, such as payment method, payment confirmation, and transaction details
  • Account information, such as login credentials, preferences, and settings, if applicable
  • Communications, such as information you provide when contacting us for support or inquiries
  • Device and browser information, such as IP address, browser type, device identifiers, network connection, and operating system
  • Usage information, such as pages viewed, referring URLs, interaction data, and how and when you use or navigate the Services
  • General location information, such as region or city-level location derived from your device or IP address

2. Sources of Personal Information

We may collect personal information from the following sources:

  • Directly from you, such as when you place an order, contact us, submit a form, or otherwise provide information to us
  • Automatically through your use of the Services, including through cookies and similar technologies
  • From service providers and business partners that help us operate the Services
  • From third parties, including analytics, advertising, payment, fulfillment, and platform partners

3. Cookies, Tracking Technologies, Analytics, and Advertising

We and our third-party partners may use cookies, pixels, web beacons, tags, scripts, and similar technologies to operate the Services, remember preferences, analyze site traffic, measure marketing performance, support advertising, and improve the customer experience.

Essential and Functional Technologies

Some cookies and similar technologies are necessary for core site functionality, such as cart operation, secure checkout, fraud prevention, and site performance.

Analytics

We may use analytics tools, including Google Analytics 4, to understand how visitors interact with our Services. These tools may collect information such as browser and device data, pages viewed, interaction data, and general geographic location at the region or city level.

Google Analytics may use cookies, identifiers, and similar technologies to collect and process information about your use of the Services. You can learn more about how Google uses information from sites and apps that use Google services. You can also use the Google Analytics opt-out browser add-on.

We also use Shopify’s built-in analytics and reporting tools. Shopify may use cookies and similar technologies to help us understand store traffic, referrals, sessions, carts, purchases, and other interactions with our online store.

Advertising and Remarketing

We use advertising and remarketing tools, including Google Ads and Meta technologies (Facebook and Instagram), to measure ad performance, build audiences, and deliver relevant advertising.

To support advertising and measurement, we use Meta technologies, including the Meta Pixel and Meta Conversions API. When our Shopify customer data-sharing setting is configured at the Maximum level, certain customer activity and personal information may be shared with Meta through browser-based and server-side tracking. This may include information such as your name, email address, phone number, location or address information, IP address, device and browser information, pages viewed, products viewed, cart activity, checkout activity, purchase events, and other interactions with our Services.

If Google Ads enhanced conversions or similar Google advertising measurement features are enabled, we may share hashed first-party customer information, such as email address, phone number, name, or address information, with Google to improve conversion measurement, attribution, and advertising performance.

Some customer identifiers may be hashed before they are sent to Meta. Meta may use this information to help match activity to Meta accounts, measure ad performance, build or refine advertising audiences, and deliver more relevant ads on Facebook, Instagram, and related Meta services.

Google Customer Reviews

If Google Customer Reviews is enabled on our site, third parties, including Google, may place and read cookies on your browser or use web beacons or similar technologies in connection with the Google Customer Reviews program. This includes using cookies to serve the Google Customer Reviews badge on our website and to serve ads based on a user's prior visits to our website.

We may also provide Google with information about transactions conducted on ZenHausLuxe.com, including order-related transaction information, in connection with the Google Customer Reviews program. Where required, we will obtain appropriate consent before Google sends a review survey email to a customer.

Cookie Management and Opt-Out Options

You may be able to control or limit cookies and similar technologies through your browser settings, device settings, and relevant third-party privacy or advertising settings.

  • Your Privacy Choices: You may opt out of certain data sharing, targeted advertising, or activities that may be considered a “sale” or “sharing” of personal information under applicable privacy laws by visiting our Your Privacy Choices page.
  • Meta/Facebook: You can manage and disconnect your off-Facebook activity, including data shared by our website, by visiting your Off-Facebook Activity Settings.
  • Google: You can opt out of Google's use of cookies to serve ads based on prior visits to our website by visiting the Google Advertising Opt-Out page.
  • General: You may also opt out of many third-party vendors' use of cookies for interest-based advertising by visiting the Network Advertising Initiative Opt-Out page.

4. How We Use Personal Information

We may use personal information for the following purposes:

  • To provide, operate, maintain, and improve the Services
  • To process purchases, payments, shipping, returns, exchanges, and related transactions
  • To communicate with you about orders, inquiries, support requests, and account-related matters
  • To personalize your experience and remember your preferences
  • To measure site usage, improve performance, and analyze customer behavior
  • To market and advertise products or services, subject to applicable law
  • To prevent fraud, abuse, or other harmful activity and to protect the security of the Services
  • To comply with legal obligations, enforce our terms and policies, and protect our rights

5. How We Disclose Personal Information

We may disclose personal information to third parties for legitimate business purposes, including:

  • Shopify and other platform providers that host or support our store
  • Payment processors, order management providers, and customer support tools
  • Manufacturers, fulfillment providers, and shipping partners involved in direct purchases made through our site
  • Analytics providers and advertising partners, including Google and Meta
  • Google in connection with programs such as Google Customer Reviews, where applicable
  • Professional advisers, affiliates, contractors, and service providers acting on our behalf
  • Government authorities, regulators, courts, or other parties where required by law or legal process
  • Parties involved in a business transaction such as a merger, sale, financing, or reorganization

6. Direct Purchases and Third-Party Retailer Purchases

ZenHaus Luxe features both products that may be purchased directly through checkout on ZenHausLuxe.com and products that may link to third-party retailer websites.

For products purchased directly through ZenHausLuxe.com, ZenHaus Luxe is generally the seller of record, and order fulfillment may be handled by an authorized manufacturer, fulfillment provider, or shipping partner.

For products purchased through a third-party retailer website, ZenHaus Luxe is not the seller of record. Payment, checkout, billing information, fulfillment, returns, refunds, warranties, and related transaction handling for those purchases are governed by the third-party retailer’s policies and practices.

If you follow a link to a third-party retailer or other external website, that site’s privacy policy and terms will apply to your interactions there.

7. Relationship with Shopify

Our store is hosted by Shopify, which provides the ecommerce platform we use to operate the Services. Information you provide through the Services may be transmitted to and processed by Shopify and its service providers in order to support and improve the Services.

To learn more about how Shopify processes personal information, please review Shopify’s consumer privacy materials.

8. Third-Party Links and Services

The Services may include links to websites, tools, or platforms operated by third parties. We are not responsible for the privacy, security, or data practices of third-party websites or services that we do not own or control.

9. Children’s Privacy

The Services are not intended for children, and we do not knowingly collect personal information from children under the age of majority in their jurisdiction. If you believe a child has provided personal information to us, please contact us so we can review and address the issue.

10. Security and Retention

We use commercially reasonable safeguards and rely in part on secure platform providers, including Shopify, to help protect personal information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

We retain personal information for as long as reasonably necessary to provide the Services, complete transactions, comply with legal obligations, resolve disputes, enforce agreements, and maintain appropriate business records.

11. Your Rights and Choices

Depending on your jurisdiction, you may have certain rights regarding your personal information, which may include the right to:

  • Access personal information we hold about you
  • Request deletion of personal information
  • Request correction of inaccurate personal information
  • Request a copy of certain personal information
  • Opt out of certain marketing communications
  • Opt out of certain targeted advertising or sharing activities, where applicable
  • Opt out of certain data sharing, targeted advertising, or activities that may be considered a “sale” or “sharing” of personal information under applicable privacy laws

To opt out of certain data sharing, targeted advertising, or activities that may be considered a “sale” or “sharing” of personal information under applicable privacy laws, please visit our Your Privacy Choices page. We do not sell personal information for money, but certain advertising, analytics, and tracking activities may be considered “selling,” “sharing,” or targeted advertising under some privacy laws.

You may also be able to use browser-based privacy settings or recognized opt-out preference signals, where applicable.

To make a privacy-related request, please contact us using the contact information below. We may need to verify your identity before processing certain requests.

12. International Transfers

Your personal information may be transferred to, stored in, or processed in countries other than the one in which you reside. Where applicable, we will rely on appropriate safeguards for international data transfers as required by law.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. We will post the revised version on this page and update the “Last Updated” date above.

14. Contact

If you have questions about this Privacy Policy, our privacy practices, or would like to exercise any applicable privacy rights, please contact us at support@zenhausluxe.com or by mail at 9311 FM 1488 Rd, Ste 301034, Magnolia, TX 77354, United States.