Refund policy

ZenHaus Luxe works with manufacturer and retail partners who may fulfill orders directly to customers.

For products purchased through a third-party retailer website, returns, refunds, shipping issues, and warranty claims are subject to that retailer’s policies and procedures.

For products purchased directly through ZenHausLuxe.com, return, refund, and warranty requests are handled in coordination with the manufacturer or fulfillment partner responsible for the product. Approval, eligibility, return instructions, and warranty coverage may vary by brand and product.

If you need help identifying the correct contact for a return, refund, or warranty request, please contact our team at support@zenhausluxe.com and we will help direct you to the appropriate partner.